Feedback and Complaints

Thank you for your interest in providing feedback to Sporting Wheelies.

We are committed to continuous improvement of our services. If you have a suggestion, compliment or complaint we want to hear from you.

Sporting Wheelies is part of Spinal Life Australia, with a dedicated Feedback and Compliance Manager who reviews all feedback that is received, as well as improvements that can be made.

You can share your feedback:

  • by completing an online form on Spinal Life Australia’s website
  • by emailing
  • in writing to PO Box 5651, West End QLD 4101
  • in person at any of our offices, which includes Spinal Life Australia and Sporting Wheelies
  • by calling 1300 774 625 and speaking with our Feedback and Compliance Manager

Throughout the process, you have the right to access an advocate to support you, who may be a family member, friend or agency representative. If you would like help finding an advocate, please contact us. Where possible, you will be informed of any outcomes in response to your feedback.

Click here to read our full Feedback and Complaints Policy, and feel free to contact us if you have any questions on 1300 774 625.

You can also submit feedback directly to the agency responsible for your funding program:

  • NDIS Quality and Safeguards Commission – 1800 035 544 or
  • Aged Care Quality and Safety Commission (for Veterans’ Home Care and Commonwealth Home Support Programme) – 1800 951 822 or
  • National Injury Insurance Scheme Queensland – 1300 607 566 or

You can read more on Spinal Life Australia’s website, including our Whistleblower Policy, by clicking here.